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David

If you feel like you’d pay closer attention to the ongoing evolution of social sites like Facebook, Twitter, and LinkedIn, if only you had the time, this post is for you. The triumvirate of key social networks in the U.S. has been hard at work rolling out new features over the past month. Here’s the executive summary, with links to insightful blog posts about each innovation.

1. Promoted Tweets. Twitter stirred up a lot of media coverage a few weeks ago when it introduced its first serious attempt at generating revenue in the form of “Promoted Tweets”, which allow companies to sponsor their tweets so that they rise to the top of users’ searches. The program is currently available only to a test group of companies that includes Starbucks, Virgin America and Best Buy. 


David


When it comes to Twitter and brands, consumers who are also Twitter users have plenty to say on the subject. We’ve interviewed a few folks, analyzed a couple of streams, and come up with ten common, recurring requests and complaints from users who’ve engaged with brands on Twitter.


Jan 06, 2010

Twitter Economics

Administrator

With a $1 billion valuation, Twitter is becoming, according to Co-Founder Evan Williams, an information network, a practically priceless exchange for connections, information, and the resulting activity that ensues.

Indeed, Twitter appears to have evolved into a human seismograph, a lifeline interweaving people through conversations, reciprocity, and connections inspired by the interests, ideas, passions, causes, and observations that move them.


Grace
One of the most oft-cited examples of how Twitter can open up effective communication channels between the customer service parts of an organization and its customers is the US entertainment and information services provider Comcast and a man known on Twitter as @comcastcares.

That man is Frank Eliason, Senior Director, Comcast National Customer Service, who has diligently and consistently engaged with his company’s customers and other on Twitter – people often very unhappy with Comcast’s service – since March 2008.

BusinessWeek had a terrific profile of Eliason in January in which it describes his strategic approach to using Twitter as an engagement channel with customers.

Now TechCrunch brings word from Comcast’s CEO Brian Roberts who describes the far-reaching effects Eliason’s activities have had on the company as a whole:

[Twitter] has changed the culture of our company, Roberts said. Comcast has for a while now been using Twitter to scan for complaints and engage with customers. The idea was not his, but rather rose organically when someone in the company realized that a lot of public complaints were being sent over Twitter.

Roberts went on to note that “Famous Frank,” also known as Frank Eliason (Comcastcares on Twitter), now has 11 people working under him simply to respond to information about Comcast being broadcast on Twitter. Roberts says that it’s an entirely different kind of dialogue coming in then the usual phone complaints, and he seems very pleased about the work the team has done with the customers on Twitter.

He also noted that it’s not just Twitter the company is using now to engage with customers. They also use Facebook and some of the other networks.

read more@ NevilleHobson

jacob
Just over a week ago, Twitter announced its fifth round of funding. While not officially disclosed, the recent cash infusion is estimated to be around $100 million. Twitter’s new estimated worth? – $1 billion.

With all of this valuation talk floating around, we became interested in just how fast Twitter’s worth has skyrocketed. It seems that VC Expert’s Private Equity Data Center (PEDC) was curious as well, so they decided to analyze all of Twitter’s financing rounds, from the first one in July of 2007 to last month’s $100 million cash infusion.

We took a look at the PEDC numbers and some research of our own. We’ve picked five statistics that speak to the unprecedented growth of Twitter as a service and as a company. Prepare yourselves for some shocking numbers:

Twitter’s Value: 5 Eye-Popping Stats
1. According to PEDC’s numbers, the price of a single share of Twitter has increased by 239,619%, from a measly $0.00667 per share to a much stronger $15.9824.

2. Twitter’s $100 million round is over 1025 times the amount of money they raised in its very first round of funding. In July of 2007, Twitter raised $97,500.

3. In five rounds of funding, Twitter has raised an estimated $153 million (some peg it a few million dollars higher). Since the day of its initial round of funding, Twitter has been given an average of $187,356 per day by its investors.
 
read more@ Ben Parr 

Grace
Facebook’s most Twitter-like feature yet – the ability to include other users in messages using the “@” symbol – is now live.

The feature doesn’t include just users though. Brands (Facebook Pages), events, and groups can all be included in status updates using the syntax.

The feature includes auto-suggest, so as you type after the “@” symbol, Facebook lets you select users from a drop-down menu. Meanwhile, after you’ve tagged someone in an update, they get a notification, as well as a post on their wall.

When you look at other user’s status updates that include use of “@” the names are clickable.
 
Read more@ mashable 

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